Privacy Policy

Last updated: April 2026

1. Overview

Iceni Web Design is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.

By using our website or engaging our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect personal information in the following ways:

Contact form submissions

When you fill out our contact form, we collect your name, email address, and any information you include in your message. This is used solely to respond to your enquiry.

Service delivery

When you become a client, we may collect additional information needed to deliver our services (such as your business name, billing address, and payment details). Payment processing is handled by a third-party provider; we do not store card details.

Website analytics

We use anonymised analytics to understand how visitors use our website. This data is aggregated and does not identify individuals. No personally identifiable information is collected through analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Deliver and manage the services you have engaged us for
• Send invoices and process payments
• Notify you of updates relevant to your website or subscription
• Improve our website and services

We will not use your information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with third parties only where necessary to deliver our services, including:

• Cloudflare [website hosting and CDN]
• Payment processors [to handle subscription billing securely]
• Email providers [to send transactional emails such as invoices]

These providers are bound by their own privacy policies and are not permitted to use your data for any purpose other than providing their services to us.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies [required for the site to function correctly]
• Analytics cookies [anonymised data to help us understand site usage]

You can disable cookies in your browser settings. Note that some parts of the site may not function correctly if cookies are disabled.

6. Data Storage and Security

Your information is stored securely. We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Where data is stored or processed outside of New Zealand, we take steps to ensure it receives a comparable level of protection.

7. Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Client records are typically retained for seven years for accounting and legal purposes.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask whether we hold personal information about you
• Request access to that information
• Request correction of information that is inaccurate or misleading

To exercise any of these rights, contact us at hello@example.com. We will respond within 20 working days as required by the Act.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

10. Contact

For any questions or concerns about this privacy policy or how we handle your personal information, contact us at hello@example.com.